Contact Us (Out-of Season)

We would love for you to contact us! Although we are not in our main jacket-making and -selling season right now, our online shop is still open and we will happily communicate with you by email or phone. Some of our most-asked questions are answered below.

 

  • How do I find out when you have more jackets for sale?
    We no longer carry large inventories and hold giant pop-up shops as we have switched to a Made-to-Order model. That said, we always have some jackets available right now online. If you have your heart set on a specific jacket style or colour, you may now request exactly what you want "Made-to-Order". Please  Sign up for our newsletterLike our Facebook page, Follow us on Instagram or Follow us on Twitter for alerts about new products and stories about Jackets for Jasper. 
  • My gift doesn't fit/was the wrong colour, may I exchange it? Yes, if possible, we will happily exchange. If we don't have a suitable jacket in-stock for an exchange, it is only a small or no cost to have the right jacket Made-to-Order. Click here for info.
  • How do I return my jacket for a refund? No problem. We can refund the cost of the jacket minus shipping. Click here for info.
  • Where can I see, try on and purchase jackets?  Now that we have switched from Autumn/Winter to Spring/Summer, our down jackets are no longer on display at Deep Cove Outdoors. Please refer to our Size Charts for size information, and know that we have a No-Fuss Exchange or Return policy.
  • Can I purchase jackets from your website? Yes! Click here for the webstore. We have limited items in stock and unlimited items we can make to order!
  • Where are your jacket measurements Online: click here for measurements. 
  • Are there any other jackets not on this website?
    No. Our inventory changes as jackets are returned or exchanged. And of course, you can request just what you want "Made-to-Order" with a 6-8 week delivery time from Nepal.
  • Will you be ordering more jackets for next season?  
    We are not pre-ordering any more jackets, i.e., we are no longer stocking up on inventory. Instead, we are selling all our in-stock inventory online AND make jackets to-order for our customers.
  • Do you have any larger sizes?
    Yes. This year, we have introduced a Women's XXL, made with a flattering cut to fit curvy/busty women.