Contact Us and FAQs

Jackets for Jasper is now closed for retail sales.


We are only handling custom Team and Organization orders going forward from April 12 2019. Why? Read about why we've wound down our business here and what we have accomplished in the last 7 years here (coming on Monday April 15).

 

Of course, we have not disappeared! You are still welcome to contact us - use the form below or click the red HELP button in the lower right corner.

 

In the meantime, here are answers to some questions you may have.

 

  • Will you have more jackets for sale?
    No. We no longer manufacture jackets for retail sales: no more jackets are going to be for sale. However, if you are considering a bulk order for a Team or Organization, then we would love to speak with you.
  • May I exchange my jacket/vest/duffle bag?
    It depends. If you made your purchase before April 2, then yes, it MAY be possible depending on whether we have yet imported our final shipment: do not delay in contacting us.
    If your discounted or Made-to-Order purchase was made on or after April 2, all sales were Final Sale and no exchanges or refunds are possible. Click here for info.
  • May I return my jacket for a refund? 
    It depends. If you made your purchase before April 2, then yes: our No-Fuss Exchanges and Returns policy was still in place. We can refund the cost of the jacket minus shipping. Click here for info.
  • Where can I see or try on jackets?  
    You may only see or try on sample jackets if you are considering a Team or Organization custom order.
     Our Size Charts are still online.
  • Can I make a Team Order from your website?
    No. Custom orders require a lot of communication: please contact us (use the form below OR click the red HELP button in the lower right corner) and we will talk.