Contact Us (In Season)

We would love for you to contact us! We are based in North Vancouver, BC Canada, and we will happily communicate with you by email or phone. Some of our most-asked questions are answered below.

 

  • How do I find out when you have more jackets for sale?
    Please  Sign up for our newsletterLike our Facebook page, or Follow us on Twitter for alerts about new jacket arrivals and stories about Jackets for Jasper. If you have a specific jacket that you are interested in that you see on our website, click the "Email Me When Available" button to sign up on that jacket's Wish List.
  • My gift doesn't fit/was the wrong colour, may I exchange it? Yes, if possible, we will happily exchange. Click here for info.
  • How do I return my jacket for a refund? No problem. We can refund the cost of the jacket minus shipping. Click here for info.
  • Where can I see, try on and purchase jackets?  Deep Cove Outdoors in North Vancouver: click here for store info and hours.
  • Can I purchase jackets from your website? Yes! Click here for the webstore.
  • Where are your jacket measurements Online: click here for measurements. 
  • Are there any other jackets not on this website?
    No: even the jackets at Deep Cove Outdoors in North Vancouver are included in our online inventory. Our inventory change as jackets are returned or exchanged.
  • Will you be ordering more jackets this season?  
    No, we will not be ordering more jackets before Christmas. However, be sure to sign up for the Email Me When Available Option for any jacket that is sold out. As soon as that jacket comes back in stock, you will be notified. 
  • Do you have any larger sizes?
    Our largest men's size is XXL. Our largest women's size is XL. Some women have been fitting in our men's jackets which are not nipped in at the waist.